System Engineer
Itcan pte. limited
- Singapore
new offer (25/06/2024)
job description
Job Description – System Engineer L2-L3
- Possess the relevant qualifications and/or be proficient in the following areas:
- Minimally Five (5) years hands-on experience in administration of servers and Cloud Operations (AWS and Azure).
- Working experience with ECS and EKS in AWS/Azure
- Good working experience with Linux platform
- Working experience with Microsoft Hyper-V, VMWare ESXi’s &
vCenter, Nutanix, Azureand AWS experience - Knowledgeable in Windows Operating Systems 2012/2016/2019/2022 Server
- Knowledgeable in Active Directory, DHCP, DNS, Group Policy, IIS, SCCM, WSUS, Windows Cluster
- Preferably experience in Commvault/Netbackup Veritas Backup Products
- Preferably experience in TrendMicro/Symantec Anti-virus products
- Knowledge with storage products is an advantage
- Resourcefulness and problem-solving aptitude
- Proficient in coordinating and communicating customer requirements
- Proficient in Windows scripting, powershell or any other scripting language
- Able to handle demanding service response and recovery turnaround
- Able to manage daily support tasks to meet stringent SLA requirements
- Excellent scheduling and multitasking skills
- Meticulous and process-oriented
- Good, hard-working attitude with ability to work well under pressure
- Good analytical skills with ability to work with others to resolve problems.
- Good organization skills, with ability to properly document and track information.
- Good understanding with Application tiers, IIS, Databases
- Good understanding with Change Management processes
- Having experience in WOG environment is a plus
- Regular 8x5 support (shift rotation but no graveyard), required to be on standby for 7x24 support. Expected to work during off-peak hours on system activities
- Basic understanding of Linux OS and willing to be cross trained in Linux/Unix environment
- Basic Networking knowledge is a plus
- Preferably certified in RHEL, Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), ITIL or equivalent.
- AWS SysOps Certified or Azure Administrator Certified is a must
Responsibilities:
- Install and configure software and hardware
- Manage servers and other related technology tools
- Set up accounts and servers
- Monitor performance and maintain systems according to requirements
- Work with users and vendors to take timely and appropriate steps to resolve and troubleshoot issues impacting service levels and conduct root cause analysis
- Ensure security through access controls, backups and hosts firewalls
- Ensure patching is done monthly and systems are upgraded with new releases and models
- Ensure systems always comply with security policies, including vulnerability assessment, patching, and hardening.
- Respond promptly to Incidents and SRs
- Generate and Review Accounts monthly or as per required
- Researching and recommending new approaches to improve the computer system.
- Providing technical support when requested within and after office hours
- Develop expertise to train staff on new technologies
- Build an internal technical documentation, manuals and IT policies.