Technical Account Director Apac
job description
The service:
The TAM of APAC will manage a customer support and services account.
As a TAM (Technical Account Director APAC), you will be responsible for all technical &
support aspects of deployment, implementation, and customer success within his territory.
Will provide technical support for customers and support pre-sales and post-sales processes.
Working closely with the sales and technical teams to ensurethe best business results.
Analyzing and resolving customers’ technical issues (SW and HW related – hands-on), remotely and on-site.
Collaborate with R&
D, sales, and product teams to ensure the best technical solutions.
Prepare technical documentation and conduct training sessions for customers.
Generate a periodic report of product/territory performance.
Keep track of critical metrics and provide regular progress reports on the account.
Requirements:
− Degree in Practical / Electronics / Mechanical engineering/ Electrical Engineer
− 2 years of technical customer service experience in a global multidisciplinary company - a must!
− Ability to understand complex technology and explain it.
− High level of English &
other local languages (an advantage).
− Medical devices, service, and support – an advantage.
− Frontal Training experience
− Great communication and presentation skills –in English and other local languages (an advantage).
− Strong organizational skills and the ability to manage multiple competing priorities.
− Team player with a “positive” attitude
− MS office knowledge, ERP platform an advantage
− Willig to travel abroad from time to time as necessary.