Technical Support Engineer

About the Company Innovax Systems is a leading provider of systems development and integration of end to end integrated contact centre solutions and web-based applications. Headquartered in Singapore, Innovax Systems list of customers includes government agencies and Fortune 500 organizations in the Asia Pacific region. We are currently seeking Technical Support Engineer, based in Singapore to join our team as we expand our operations in the region. You will work with a passionate team of engineers to support and maintain next-generation cloud-based contact centre solution in the region. You should be a customer-focused, results-orientated individual that thrives in a fast-paced environment. Job Responsibilities Manages and monitors all installed systems and infrastructure for the organization. Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output. Ensures the highest level of systems and infrastructure availability. Serves customers by identifying their needs and engineering adaptations of products, equipment, and services via call and email. Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output. To diagnose and resolve the problem related to hardware, internal software, and system operation, security, availability, security, performance and connectivity. To assist in any other IT related activities as required. Qualifications and Skills Excellent communication skills Decision-making Analytical skills Organizational skills Patience Attention to detail Problem Solving Education and Experience Requirements Degree in Information Technology, Computer / Telecommunication Engineering or related field. Familiar with Windows and Linux environment. Optional Experience and exposure in VoIP and CSP environment will be an added advantage. NOTICE We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Data Protection Notice and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration. Consequences of Not Providing Personal Data for Application Please be noted that should you not consent and provide us with the relevant personal data to fulfil the “Purposes” of collection, use and disclosure of your personal data by Innovax, it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment. You may refer to our website, https:
//www.Innovax.Systems/data-protection-notice/ for more information.