Technology Services Specialist Desktop Support / Kaki Bukit 002

Technology Services Specialist

(12-MONTH CONTRACT)- Renewable subject to work performance

Working days :
Monday- Friday

Working Hours:
9 am to 6 pm

OT required

- Weekday:
Yes, Time off is claimable

- Weekend/PH:
Monetary OT claim upon activation

by standby duty

-24 by 7 rotate standby (offsite)

Work location:
Kaki Bukit( client site)

Salary:
S$3,500 – S$3,850+ One month completion bonus+Transport Allowance(Reimburse based on receipt OR distance mileage if using your own transport)+ 12 days AL

RESPONSIBILITIES:

• Provide support to on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
  
• Serve as a Regional IT representative, offering Remote, On-Site, or Station Technical Support to FedEx Operations Staff &
  Customers.
  
• Collaborate closely with 3rd Party Organizations in the Diagnostics, Maintenance, &
  Support of all Electronic Technologies, including Network equipment &
  Software Application Deployment.
  
• Perform technical support, problem resolution &
  contribute to the isolation &
  resolution of components like network appliances, various hardware &
  software issues.
  
• Address issues that arise outside work hours as needed.
  
• Perform other tasks and projects as assigned by the Manager or Management.
  

QUALIFICATION &
EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.
  
• Proven experience as a Desktop Support Engineer, Technical Support Engineer, or a similar role for approximately 2 years or more.
  
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10.
  
• Hands-on experience and knowledge in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues.
  
• Hands-on experience and knowledge in troubleshooting user and support of MSOffice products.
  
• Basic support of Office Network, Shared Drive, Wireless, and VPN connectivity.
  
• Basic Support and Troubleshooting of other desktop software used by the office.
  
• Basic support on iPhone / iPad / Android phones.
  
• Knowledge of IT procurement, order and delivery process flow and protocols.
  
• Ability to work effectively in a multi-cultural environment.
  
• Ability to deal with ambiguity, negotiation, unorganized situations.
  
• Ability to leverage available tools such as subscription services, internet, or other online services to support functions.
  
• Continuous self-learning and self-initiating.
  
• Provide support for general IT requests like VC connectivity/ Mobile Email Activation.
  
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone, and in writing.
  
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
  
• Ability to plan and prioritize workload without supervision.
  
• Ability to prioritize, manage and perform under pressure to meet SLA’s.
  
• Excellent knowledge of Customer Service best practices.
  
• Willing to work flexibly and with enthusiasm.
  

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability, and positive attitude are expected.
  
• A team player with determination to drive to excel.
  
• Excellent customer service skills.
  
• Self-motivated with a strong drive to succeed.
  
• Regular interaction with First Line Management, Senior Management, Directors, and occasional interaction with Officers (VP and above) for internal contacts.
  
• Regular interaction with Suppliers, Vendors, and 3rd party Consultants for external contacts.