Technology Specialist (Support)

Radix Berrie stands out as a new-age Information Technology (IT) solutions provider, specializing in enterprise infrastructure, turnkey solutions, and exceptional support services. We are committed to delivering outstanding customer experiences and guiding our clients toward simplified, flexible, and sustainable IT operations.

We are seeking responsible and reliable technology specialists who are enthusiastic and passionate about their work to join our dedicated team.

At Radix Berrie, you will play a crucial role in delivering top-notch customer experiences while advancing your career in a supportive and growth-oriented environment.

Our core values at Radix Berrie include Innovation, Integrity, Trust, Passion, and Continuous Improvement. We believe that a strong sense of responsibility and reliability is key to achieving these values. If you are a driven professional who prides yourself on your dependability and dedication, we would love to hear from you.

Join us at Radix Berrie and be part of a team that values accountability, growth, and excellence.

As an IT Support Engineer working for a system integrator, you will be responsible for the support and maintenance of IT systems (End user computing) for diverse clients.

Your key areas of responsibility will include:

1. Client Support and Collaboration:

· Provide technical support and troubleshooting assistance to clients.

· Incident tracking, resolution and escalation in a timely manner.

· Collaborate with client IT teams to ensure smooth integration and operation of systems.

· Conduct training sessions and create documentation to support client IT staff.

2. Continuous Improvement and Innovation:

· Stay updated with the latest industry trends and technologies.

· Identify opportunities for improving existing systems and processes.

· Propose and implement innovative solutions to enhance client IT infrastructure.

By joining our team, you will play a critical role in delivering robust and scalable IT solutions that drive business success for our clients. We seek individuals who are not only technically proficient but also committed to excellence and continuous improvement.

Qualifications &
Experiences:

For the role of IT Support Engineer at a system integrator, we would be looking for candidates with a combination of formal education, professional certifications, and practical experience. Here are the key qualifications to look for:

1. Educational Qualifications:

· Higher Nitec or Diploma with Professional Certifications.

2. Soft Skills:

· - Problem-Solving Abilities:
Strong analytical skills to troubleshoot and resolve issues effectively.

· - Communication Skills:
Excellent verbal and written communication skills to interact with clients and team members.

· - Project Management:
Ability to manage multiple projects, prioritize tasks, and meet deadlines.

· - Team Collaboration:
Strong interpersonal skills to work effectively within a team.

3. Professional Experience:

· - Relevant Work Experience:
At least 1 year of experience in IT supportroles, preferably in a system integrator environment.

· - Familiarity with remote desktop tools

· - Fresh Higher Nitec/Diploma with great attitude are welcome.

4. Additional Considerations:

· - Adaptability:
Ability to stay updated with emerging technologies and adapt to new tools and practices.

· - Attention to Detail:
Keen attention to detail to ensure the reliability and security of IT systems.

· - Commitment to Continuous Improvement:
A proactive approach to identifying areas for improvement and implementing innovative solutions.