💵up To $2500/Mth|📞📞 Temp Customer Service Support| 📞3 Months/1 Year Contract📞|📍ubi Avenue

RecruitFirst is hiring!

You will be outsourced/Deployed to our client, as a Temp Customer Service Support

Temp Customer Service Support

• 
  
• Location:
  Ubi Avenue
  
• Working Duration:
  3 months extendable/ 1 year contract
  
• Working Days:
  Monday – Friday
  
• Work Timing:
  9am – 6pm
  
• Salary:
  Up to $2500 basic
  

Job Scope:

• 
  
• Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA
  
• Providing accurate and timely information about the company's products or services based on the defined set of QnA
  
• Resolving customer issues efficiently and in a friendly manner
  
• De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
  
• Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
  
• Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
  

• 
  
• Provide weekly report – SLA, key queries, new escalation/ topics from customer queries
  

Job Requirements

• 
  
• Minimum Nitec Holders
  
• Must have prior experience in telemarketing/ contact centre/customer facing role
  

Interested candidate, please WhatsApp Charmian @ 9145 8709 with these details:

1. Full name
2. Commitment period
3.Attach Resume

*We regret to inform that only shortlisted candidates will be notified

Charmian Ow/Dorothy Kee Cai Zhen
Outsourcing Team
R1658879
RecruitFirst Pte Ltd
EA13C6342