Vip Guest Relations Manager

Your responsibilities include:

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• Welcome and assist VIP guests during their visits.
  
• Address and resolve queries and complaints promptly.
  
• Oversee daily Concierge operations, ensuring all standards are maintained.
  
• Maintain and enhance high service standards with a strong focus on customer service.
  
• Support the Event Management team with regular curated events.
  
• Ensure a seamless arrival and departure experience for members at the clubhouse.
  

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• Ability to work effectively in a team-oriented environment.
  
• Strong attention to detail and organisational skills.