Administrative Executive
job description
To you, an ideal job is one where you get to roll your sleeves up and get hands-on with administrative processes. If your superhero traits are your efficiency, attention to detail and eagerness to support your team members, you might just be the team member we’re looking for!
[About Our Team]
At The Pique Lab, we’re on a mission to create the best Math &
Science learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research, data-driven methodologies &
have one overarching goal:
to make learning fun, shorten learning curves &
help students develop agenuine appreciation for Math &
Science.
Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology &
examination-centric materials have helped more than 20,000 students ace their examinations.
Our headquarters is in Singapore, with remote teams in China, India, Malaysia &
Philippines. We take pride in our open, fast-paced &
flat organisational structure where every team member is valued for their skills &
competencies, not just their job titles.
[Your Role]
As an Administration Executive, your mission is to ensure that our backend operations are strongly supported, so that we can provide the best service to our students and parents.
You’re the behind-the-scenes, selfless magician who is always making things better and more convenient for our team members, which everyone is thankful for.
Being successful in your role means that our students and parents are so impressed by our customer experience that they tell their family &
friends all about us!
Here’s what a typical workday will look like for you:
- Perform essential order fulfilment workflows:
Your role is to set our students up for a delightful learning experience with us by sending our learning materials to them in time! This includes packing parcels (which can contain exciting gifts for special occasions such as the Chinese New Year and Children’s Day), generating shipping labels and liaising with our team of external delivery personnel. - Assist in performing various school administration tasks:
You’ll be involved in assisting our Customer Care Team with collecting fee payments and updating class schedules, to ensure that our students and parents enjoy a seamless registration process with us. - Monitor the organisation’s inventory levels and replenish supplies before they run out:
Being great at what you do means that you can make things run like clockwork &
help our team members play their part in creating more delightful experiences for more students and parents. - Assist with other assigned ad-hoc tasks:
Being an all-rounded team player is exciting to you as you thrive on versatility and want to seize every opportunity to make a meaningful impact where possible!
and other growth opportunities if you’re up for it!
[You, Our Ideal Administrative Executive]
We’d love to have a chat with you if you meet the following criteria:
Personality
- Independent, Proactive &
Organised:
You need to be able to work well under pressure &
complete your tasks dutifully with minimal supervision. - Strong Attention To Detail:
You will be working with plenty of data when supporting our logistical operations. You need to be highly meticulous and always have a habit of checking your work before submitting. - Humble &
Always Strive For Improvements:
You are willing to receive &
act on feedback to pursue excellence in your work.
Skills
- Proficient in Microsoft Word &
Excel:
If you’ve a strong understanding of advanced excel functions (e.G. pivot table, vlookup &
mail merge), that’s a huge plus! - Good Understanding of Digital Technologies:
You need to be well-versed in technology and be resourceful enough to figure out how things work. - Good Communication &
Interpersonal Skills:
You should be able to communicate effectively with different stakeholders in written &
spoken English.
[How We Take Care Of You]
- [Biggest Takeaway] Mentorship, Training &
Regular Feedback - Market Competitive Remuneration (depending on skills &
experience) - Annual Performance Bonus
- Medical, Dental &
Vision Benefits - Productivity &
Tech Benefits (Apple Equipment &
Peripherals) - Up to 16 Days of Paid Vacation Leaves
- Paid Birthday Leave
- Paid Marriage Leaves
- Paid Compassionate Leaves
- Time-off From Work For Errands
- Wellness Breaks
- Fully-stocked Pantry
- Free Meals on selected school holidays &
weekends - Fun Company Socials
[Other Important Information]
- This is a full-time position, which requires you to work onsite at our office given the nature of your work.
- Office Location:
10 Jalan Serene, #02-20, Serene Centre, Singapore 258748 (Next to CC19/DT9:
Botanic Gardens MRT) (NOTE:
We are targeting a centre relocation to GR.ID Mall (Near DT21:
Bencoolen MRT;
CC1/NE6/NS24:
Dhoby Ghaut MRT) from July 2024) - Work Days:
5-day Work Week, 40-Hour Workweek - Types of Work Schedules:
Work Schedule A (5 weekdays) Monday to Friday:
12PM to 9PM (includes 1-hour dinner break)
Work Schedule B (4 weekdays and 1 weekend) 4 Weekdays:
12PM to 9PM (includes 1-hour dinner break)
1 Weekend:
8AM to 5PM OR 10AM to 7PM* (includes 1-hour lunch break)
Work Schedule C (3 weekdays and 2 weekends) 3 Weekdays:
12PM to 9PM (includes 1-hour dinner break)
2 Weekends:
8AM to 5PM OR 10AM to 7PM* (includes 1-hour lunch break)
*If you are keen in Schedule B or Schedule C, the specific weekend working hours will be determined by the hiring team based on operational demands during the offer stage.