Application Support Analyst

Job Description

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
  
• Lead the problem management with the application teams, identify action and follow-up the implementation roadmap.
  
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
  
• Lead and ensure the continues optimization of production activity in form of automation.
  
• Lead as a liaison between Business users, Operations and IT team for all support requirements.
  
• Lead Incident &
  Problem Management related actives.
  

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
  
• Have basic technical skills e.G. SQL, Unix, Microservices, CI/CD tolls etc.
  
• Excellent analytical skills
  
• Ability to multi task and manage stress while maintaining empathy for end users.
  
• Experience in leading transformation/Implementation for Monitoring tools &
  Automation.
  
• Strong experience in communicating and managing Operations &
  Business.
  
• Problem-Solving mindset with orientation towards Continues Improvement.
  
• Must have prior experience in leading team and aligning with Management.
  
• Functional knowledge of similar kinds
  

Experience

• The candidate should have minimum 4 year’s experience in application support, with exposure in Banking industry (is a plus).