Cluster Manager

Primary Duties and Responsibilities:

• Lead the Outlets Operation Team under your supervision to achieve sales revenue, control and reduce food wastage, improve customer service level and ensure operational standards are met
  
• Monitoring sales across each store to check that KPIs are met
  
• Responsible for day-to-day operation matters and ensure all SOPs are observed consistently
  
• Audit stores on a periodic basis and create corresponding reports to be shared with team members
  
• Create a work culture that promotes teamwork, high morale, recognition, mutual respect and team member satisfaction
  
• Manage labour manning and cost under-budgeted levels. Work closely with store-in-charge to plan and revise weekly and monthly schedule for all staff according to store’s needs and sales forecast
  
• Provide training to store-in-charge to enhance their sales and supervisory skills
  
• Ensure efficient inventory and product management
  
• Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements without compromise
  
• Ensure that employees observe the company policies, SOPs and processes
  
• Follow up on all customer's feedback, compliments and complaints and ensure that these are handled promptly with a thorough investigation and timely manner
  
• Coach and guide staff to provide consistent and prompt service to all customers
  
• Other ad-hoc duties as assigned
  

Experience and Qualifications:

• Minimum 5 years of experience as a Store Manager in the F&
  B industry
  
• Holding a valid food handler’s license or certification in food safety mandatory
  
• Complete knowledge of various food handling practices, guidelines, and industry standards
  
• Excellent organizational and time management skills
  
• Strong communication and interpersonal skills
  
• Good analytical and problem-solving skills
  
• Highly motivated, hygienic, and detail-oriented individual
  
• Excellent leadership skills
  
• Ability to work in a fast-paced environment and handle stressful situations
  
• Ability to offer excellent customer service