Credit Control Executive

Requirement

• O Level with at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call centre environment)
  
• Highly independent and organized
  
• Team player with a positive attitude
  
• Pleasant and firm phone skills
  
• Good communication skills (verbal communication)
  
• Must be able to manage stress
  

Description

• Handle inbound and outbound collection calls in a call centre environment
  
• Communicate and explain breakdown of amount payable to customers in detail
  
• Negotiate with customers on repayment amount and payment dates, where applicable
  
• Provide customer service and enhance overall collections efficiency and delinquency rates
  
• Resolve customer issues and handle walk-in customers who wish to make payment
  
• Achieve monthly cash-collection targets set at beginning of each Financial Year
  
• Ensure that appropriate telephone contact is made at the earliest possible stage in overdue debts on Assigned List.
  
• Ensure payments are correctly allocated, to the appropriate accounts and against the appropriate invoices.
  
• Be aware of duties performed by other team members to enable adequate cover to be provided at all times during their absence / holiday.