Customer Service Assistant

Job Description

• Responsible for new or existing customers,addressing their inquiries via calls or email.
  
• Listen attentively to customer feedbacks for improvements and ensure customers' satisfactions.
  
• Have a good understanding of company services and able to provide accurate information to customers.
  
• Responsible for updating and maintaining customer databases or records,ensuring all information are up to date.
  
• Collaborating with other departments to ensure a seamless customer experience.
  
• Liaise with regulatory authorities on cargo documentation clearance.
  
• Assisting in permit declaration.
  

Job Requirements/Skills

• GCE 'O' Levels,Diploma or Graduates are welcome to apply.
  
• 1 year and above work experiences in customer service/Logistics is an advantage.
  
• Strong communication and interpersonal skills.
  
• Able to multi tasks and prioritise tasks effectively.
  
• Proficient in relevant computer skills and customer service softwares such as Cargo ERP and Portnet.
  
• Meticulous and able to work independently.
  
• Initiative and willing to learn.
  
• 5.5 days work week with transportation and lunch provided.