Customer Service Executive

- Ensure front desk and waiting area clean and tidy with odorless

- Follow new customer registration guideline and policy.

- Register new customer account at POS system

- Manage incoming calls and messages reply.

- Reminder calls/ whatapps before 1 or 2 days for appointment confirmation .

- Arrange customers appointment and provide after treatment care follow up.

- Monitor outlet new appointment cancellation rate.

- Promoting First trial promotion for new customers.

- Follow up those new consult who haven’t turn up for an appointment.

- Hit monthly new lead turn up target.

- Ensure daily sales updated and tally with POS system.

- Stock check by daily/ weekly.Performed stock receiving process and assist outlet stock tally.

- Billing issues.

Requirements:

- Excellent communication skills

- Addressing inquiries;
problem-solving abilities

- Proficiency in customer service tools

- Added advantage with experience similar to beauty industry