Customer Service Executive

• Deliver and ensure professionalism and smooth customer service experience is delivered at all times to the all stakeholders.
  
• Accountable for all correspondence matters (class scheduling, updates, announcements etc) with parents and students via various communication platform.
  
• Manage escalated customer inquiries or complaints, resolving issues promptly and effectively to ensure customer satisfaction and retention.
  
• Provide administrative support to coaches, for example managing the assessment exercise of students with the tabulation, presentation and deliverance of the assessment reports to the all stakeholders.
  
• Maintain close communication with the coaching team to ensure accurate and update information is communicated and vice versa.
  
• Upkeep of students database records in the CRM systems and inventory level for merchandise.
  
• Responsible for the issuance of all term invoices and merchandise sales.
  
• Liaise with building management on any maintenance issues and facilities requests.
  
• Ensure that the overall presentation of Academy venue is in proper, clean and safe condition.
  
• Handle all matters and correspondence with Singapore Association.
  
• Support management to ensure smooth operations process and flow for all events (trainings, competitions etc)
  
• Provide inter-department assistance such as sales, marketing &
  finance to ensure alignment in customer service initiatives and address customer needs effectively.
  
• Execute ad-hoc duties as assigned by management.
  

Job Requirements:

• Minimum Diploma Holder with at least 2 years of working experience in customer service area preferably in an academy environment.
  
• Strong communication and writing skill.
  
• Good organizational and administrative skills.
  
• Customer oriented and passionate on delivering first-class service with the spirit of excellence.
  
• Excellent interpersonal skills with empathy and embrace diversity.
  
• Exhibit Teamwork, flexibility and proactiveness.
  
• Enjoys working with children aged 4 -18 years old.
  
• Familiar with MS words and google platform.
  
• 40hrs/week (5 days work with 1 workday on weekend).
  

Interested applicants, please submit your updated resume in MS WORD format via Apply Now for immediate processing. Do include your availability, last drawn &
expected salary.

**We regret that only shortlisted candidates will be notified. Thank you.

Ashlynn | R21100397