Customer Service Manager

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
  
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
  
• Facilitate the coordination of significant global bidding processes within the defined timelines
  
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
  
• Ensure the timely delivery of tracking/business reports to the various customers
  
• Collaborate with both customers/vendors to resolve process-related matters
  
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
  
• Identify area of improvement to enhance operational efficiency
  
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
  
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
  
• Oversee the submission of accurate forecasts, ensuring timely submission
  
• Participate in the necessary internal/external product training sessions
  
• All other adhoc duties as assigned
  

Requirements:

• Minimum Diploma in any field of studies
  
• Minimum 3 years of relevant Customer Service / Sales Support experience
  

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address:
  [email protected]
  
• EA License No:
  19C9682
  
• EA Personnel No:
  R2199158
  
• EA Personnel Name:
  Soo Wei De