Customer Service

Our client is seeking a suitable candidate for their Customer Service role for their expanding business in the security and surveillance industry.

This is an on-site role. The work location is Ubi/MacPherson, Singapore.

Job responsibilities:

• Making &
  receiving customer inquiry calls
  
• Handling customer complaints
  
• Collecting &
  analysing customer feedback
  
• Responding to customer reviews
  
• Support software training &
  software installation with customers
  
• Intervene for driver fatigue cases for commercial bus &
  SME companies
  
• Assist in the retrieval of camera footage for customers
  
• Prepare usage report for sales team for grants claim
  
• Prepare telematic reports for customers to improve driver behaviours &
  help reduce accident cases
  
• Data analytics for software &
  product accuracy
  
• Back-end QC check for new vehicle installation project
  
• Observe &
  monitor for server performance
  
• Arrange CCTV installation or maintenance booking with the customer
  

Requirements

• Has proven experience in customer service
  
• Good interpersonal and customer service skills
  
• Analytical and problem-solving skills
  
• Multitasking and organizational skills
  
• Ability to answer a high volume of calls and/or emails daily
  
• Ability to share work among the customer service team
  
• Attentive and patient
  
• Time-management skills
  
• Ability to find positivity in any situation
  

Please apply online here:

https:
//apply.Remotejobsasia.Com/jobs/apply/758310000001180067/Customer-Service?source=CareerSite

Jobs Jolt Private Limited is a recruitment agency based in Singapore. We operate Remote Jobs Asia https:
//www.Remotejobsasia.Com/

For clarifications, please contact kchoo(@)remotejobsasia.Com

(EA Licence No.:
24C2131, Reg:
R24120779)