Quality Assurance Executive

As a Quality Assurance Executive, you will play a crucial role in maintaining the integrity and quality of our sales processes. Your primary responsibility will be to reach out to customers post-sale to ensure that each sale is legitimate and that customers meet the necessary prerequisites for our courses or services. This role demands a high level of attention to detail, excellent communication skills, and a commitment to customer satisfaction.

Key Responsibilities:

• Customer Verification:
  
  
• Conduct outbound calls to customers following sales transactions.
  
• Verify the legitimacy of each sale and ascertain customer understanding and agreement to the terms of purchase.
  
• Ensure that customers meet all prerequisites and qualifications for the courses or services purchased.
  
• Documentation and Reporting:
  
  
• Accurately document customer interactions and verification outcomes.
  
• Report any discrepancies or unusual patterns in sales transactions to the Sales Verification Manager.
  
• Customer Service:
  
  
• Provide clear and concise information to customers regarding their purchase and any prerequisites required.
  
• Address customer queries and concerns professionally, ensuring a high level of customer satisfaction.
  
• Support enquiries from internal and external stakeholders.
  
• Compliance and Quality Assurance:
  
  
• Ensure compliance with company policies and procedures during the verification process.
  
• Participate in quality assurance initiatives to improve the verification process and customer experience.
  
• Collaboration and Feedback:
  
  
• Work closely with the sales team to provide feedback on customer interactions and potential areas of improvement in the sales process.
  
• Collaborate with other departments as necessary to resolve customer issues or discrepancies.
  

Qualifications:

• Proven experience in customer service, telemarketing, or a related field.
  
• Excellent communication and interpersonal skills.
  
• Strong attention to detail and ability to accurately record information.
  
• Proficiency in CRM software and MS Office.
  
• Ability to handle sensitive information confidentially.
  
• High school diploma;
  further education or certification is a plus.
  

Personal Attributes:

• Strong ethical standards and integrity.
  
• Patience and a customer-oriented approach.
  
• Effective problem-solving skills.
  
• Ability to work independently and as part of a team.
  
• Adaptable to a fast-paced and changing environment