Sales Support/ Technical Support Engineer

Responsibilities:

• Provide technical support and escalation for product issues.
  
• Assist to troubleshoot, diagnose and escalate product issues or customers’ problems.
  
• Act as the technical product support/ advisor during seminar or workshop.
  
• Provide technical training and product knowledge to customer service team.
  
• Perform client site visit for technical support or repairing.
  
• Work closely with the sales teams, stakeholders and CS team regarding market plans and product reworks.
  
• Prepare and submit necessary reports to management.
  
• Evaluate the new products specification to understand the key features for proactive support.
  
• Ensure proper documentation and record-keeping.
  
• Ad hoc duties as assigned.
  

Requirements:

• Diploma in Electrical Engineering, Information Technology or equivalent
  
• At least 1 - 3 years of working experience in technical support, preferably in consumer electronics industry.
  
• Prior knowledge in IP Networking is preferred.
  
• Possessing CTS Certification is an added advantage.
  

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No:
13C6305

Reg. No.:
R24120209

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