Senior Application Analyst

The Job

Application Maintenance and Support (AMS) Management

1.Vendor management

• Assist Application Support Manager in all aspect of AMS.
  
• Work closely with vendor and various teams across organisation to onboard the vendor.
  
• Work with vendors based on contractual obligations to ensure SLA are met, resolve issues in a timely manner to minimise downtime and disruption to the business.
  
• Review vendors deliverables including classification of Change requests, Service requests, incident reports, monthly resource utilization reports, etc.
  
• Ensure monthly reports are submitted by vendors on timely manner and review their performances, prepare monthly service reports to the management.
  
• Ensure vendors adhere to processes and perform incident, release and change management.
  

2.End User Management

• Work with applications users by answering their enquiries, understand the business requirements and prioritize issue and change requests.
  

3.Contract management

• Monitor and track AMS contracts to ensure that applications are maintained and supported without any disruption.
  

4.Support procedure and standardisation

• Work with Application Support Manager to execute the support procedure and standardisation.
  
• Perform checks and compliances to Organization's Standard Operating Procedures related to maintenance scope.
  

5.Project Management

• Manage and work with vendor or inhouse team to deliver change requests and enhancements to application in timely manners.
  

Business as Usual (BAU) Scope

• Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training.
  
• Understanding of business processes across applications and perform periodic review on knowledge based to ensure essential details are captured by AMS.
  
• Providing essential support to applications which are not under the management of AMS.
  
• Participate in DR exercises at organisational level.
  

Job Requirements

• Degree in computer science, computer engineering or information technology
  
• Good understanding of ITIL methodologies related to AMS such as incidents, problems and change management. ITIL certification would be an advantage.
  
• Minimum 5 years in application maintenance and support, and vendor management
  
• Minimum 2 years of project management.
  
• Good communication skills to communicate with technical and non-technical stakeholders to understand their requirements and resolve issues.
  
• Possess strong analytical skills.
  
• Preferably with experience in logistic or port operation industry.
  
• Display proactive and positive attitude.
  
• Ability to manage collaboration and work closely within multi-culture environment.
  
• Knowledge of the following skillset:
  
  

1. Unix, Redhat scripting
   
2. Programming language Java 8 and above
   
3. Knowledge of middleware e.G. Weblogic, Tomcat, SpringBoot
   
4. Automation tools
   
5. Build tools :
   Maven, Jenkins
   
6. Databases :
   Oracle, MSSQL, SQL skills
   
7. SDLC methodology :
   Waterfall, Agile