Technical Operations Specialist (Enterprise Support)

This Technical Operations Specialist (Enterprise Support) will enhance customer value by providing strategic, personalized, and proactive support aligned with our client’s product priorities. If you excel in fast-paced environments, coordinate effectively across functions and regions, and have a background in technology or social media this role is best for you!
This is for our client, a leading Multinational American Technology company.

Responsibilities:

- Oversee daily customer support tickets, ensuring efficient prioritization and triage.
- Respond swiftly to alerts, engaging relevant stakeholders for action.
- Provide business summaries to ensure smooth transitions between regional teams.
- Address urgent escalations and support regional issue management.
- Identify recurring issues and develop guides to resolve them.
- Suggest code fixes or create technical tests to prevent future problems.
- Support during weekends and holidays on a rotation basis.

Qualifications:

- Bachelor’s degree or equivalent
- Has at least 2-4 years in technical operations support.
- Ability to write functional code in a modern programming language.
- Understanding of HTTP request lifecycles.
- Proficiency in data analysis, SQL, and data visualization tools.
- Skill in translating technical concepts for non-technical audiences.
- Customer-focused mindset with strong empathy.
- Strong troubleshooting and problem-solving skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Collaborative team player with a proactive attitude.
- Comfortable with routine processes and repetitive tasks.
- Experience in process improvement is a plus.

Join now and be part of our client organizations’ that leverage technology to provide top-tier support, helping businesses thrive on the leading social media platforms.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.
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