Up To $2500 |💻customer Service Support💻|📌 Ubi | (1 Year Contract) |

RecruitFirst is hiring!

You will be outsourced/Deployed to our client, as Contract Customer Service Support

Contract Customer Service Support
📍Location:
Ubi Ave 1
📜Working Duration:
1 year
📅Working Days:
Monday – Friday
⌚️Work Timing:
9am – 6pm
💰Salary:
Up to $2500

💻Job Scope:

• 
  
• Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA
  
• Providing accurate and timely information about the company's products or services based on the defined set of QnA
  
• Resolving customer issues efficiently and in a friendly manner
  
• De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
  
• Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
  
• Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
  
• Provide weekly report – SLA, key queries, new escalation/ topics from customer queries
  

💻Job Requirements

• 
  
• Prior experience in customer-facing role/ contact centre/ telemarketing
  

*We regret to inform that only shortlisted candidates will be notified

Charmian Ow/Dorothy Kee Cai Zhen
Outsourcing Team
R1658879
RecruitFirst Pte Ltd
EA13C63

EA License No:
13C6342