Customer Service Officer

Job Descriptions:

• Report directly to Branch Manager
  
• Responsible to deliver and provide Quality Services.
  
• To make cold call and any new leads call provided by the company.
  
• Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly.
  
• Re-confirm customer’s appointment a day before their treatment.
  
• After treatment (three days) to follow-up service call to customer.
  
• To ensure the cleanliness standards at reception area.
  
• Daily data entry for customers, staff and print report for compilation.
  
• Issuing of invoices and service rendering.
  
• Generation of daily reports.
  
• Provide administrative support.
  
• Perform other duties as maybe assigned by superior from time to time.
  
• Any assignments given from time to time by the Company
  

Job Requirements:

• At least 2 years’ experience in beauty services
  
• Ability to work in a fast-paced environment with minimum supervision and multi-task
  
• Strong verbal and written communication skills
  
• Willing to work retail hours, weekends and public holidays