Customer Success Analyst

As a Customer Success Associate/ Analyst,

you will be responsible for customer adoption, retention, and satisfaction for a group of clients.

Responsibilities

• Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health
  
• Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
  
• Proactively partnering internal teams in reviewing client’s usage of the platform and periodically engage clients
  
• Meet/exceed quarterly renewal targets by proactively managing renewal portfolio and ensuring on-time customer retention
  
• Perform onboarding activities and product demonstrations post-purchase
  
• Coordinate the engagement of the resources (e.G. Delivery, Sales, etc.) to ensure ongoing customer success
  
• Proactively identify issues/risks and escalate internally for prompt resolution
  
• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
  

Qualifications

• More than 3 years of experience in an Account Management or Customer Success role or similar roles where you have delivered multiple projects for a range of Customers
  
• Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric
  
• Solid interpersonal, communication, and presentation skills;
  ability to work with various teams across the board with varying skill sets
  
• Demonstrated background in working with enterprise clients
  
• Creative thinker with the ability to troubleshoot issues quickly and effectively.