Operations Support Executive (2 Year Contract)
job description
About the Role:
Partnering with business stakeholders (Sales, Marketing, Field Service, and Medical Scientific Affairs), ensuring timely fulfilment of asset requests and their returns.
This is a 2-year contract role.
Roles and responsibilities:
Order management
- Centralized management of all requests, provide visibility through daily reports for supervisor to manage daily priorities of each request.
- Monitor orders entered by stakeholders, and ensure they are timely approved by the respective approvers. When necessary, follow up with the approvers to expedite approval.
- Maintain close communicate with the requester or end customer on request related matters.
- Initiate returning of consignments into the system and arrange transporter to collect from customer/event venue.
- Liaise with requestor to resolve discrepancies found in returned consignment.
- Follow up with requestor on discrepancies on delivery/collection documents, e.G. missing signature.
- Monitor loan expiry and follow up with requestor on return arrangements. When necessary, perform extension of loan period in the system.
- Follow up with distributor on Collection Form for returned consignment and upload form into SharePoint.
Export shipment management
- Liaise with warehouse operations team for packing details to generate commercial invoices and packing lists from the system.
- Arrange flight booking through Genpact-SCM.
- Send shipment pre-alerts (AWB, commercial invoice and packing list) to the consignee.
Reporting
- Responsible for quarterly OCAP Asset Management KPI report submission.
- Provide monthly reports to requestors on overdue consignment returns for follow up actions.
- Prepare monthly throughput and KPI reports.
Performance
- Meeting set KPI targets.
- Strict Compliance with OSP QMS and maintain zero non-conformance.
Other Tasks &
Responsibilities
- Support in warehouse operations when required.
- Support in ad-hoc team/department level project.
- Any other duties as assigned by the Manager.
About Olympus:
Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.
Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.
Our commitment to customers and our social responsibility is the cornerstone of everything we do.
Why work at Olympus?
At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.
What we are looking for:
- Diploma in Business or Logistics/Supply Chain Management is preferred but not a must.
- Minimum 2 year working experience in customer service and order administration.
- Good interpersonal skills and able to work with all levels.
- Hands-on, meticulous and a keen learner.
- Take initiative at work.
- Able to work under tight deadlines.
- Good team player and able to work independently with minimal supervision.
- Bilingual in English and Mandarin and have a good communication skill, both verbal and written.
- Knowlegde of warehouse processes and GDPMDS standards will be an advantage.
- Demonstrated knowledge and working experience utilizing ERP and CRM tools, such as SAP and Salesforce.
- Working knowledge in MS applications including Excel, Outlook and Powerpoint.
Apply Now:
To submit your interest in this opportunity, select “Apply for this job”.
In the meantime, follow us on:
- LinkedIn - Olympus APAC
- Company website - www.Olympus.Com.Sg