Product Owner

d²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations. We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.

Based in Singapore, Paris, Lyon, Nantes, Strasbourg and Geneva, our consultants have both a strong experience and the right soft skills to steer and manage multi-level projects and complex IT projects.

• Project Management:
  PM in infrastructure, solution, application, IT Project Office set-up, Business Analyst…
  
• Service Management:
  implement ITIL process, Service Catalog, SLA, KPI, Change Management, Service Delivery Management, Outsourcing Contract Management)
  
• Contract management:
  Transition Manager, Relationship Manager, Contract manager..
  

We serve key accounts across Asia &
Europe in multiple industries including Services, Manufacturing, Financial Services, Transportation &
Logistics, Telecom.

KEY ACTIVITIES

This role is an independent contributor that will lead product ownership execution for different initiatives as well as supporting the transformation, incubation and capabilities uplift for local markets.

The candidate will play a pivotal role to bridge the gap between business stakeholder, technology, and QA across key priority markets (Hong Kong, Vietnam, Thailand, Indonesia). This candidate will support Direct to Consumer, Customer facing as well as Agent facing digital touchpoints.

• Own and defining product vision, identifying customer needs, setting product goals, and working closely with the development team to execute the product roadmap.
  
• Define and implement best practices for product lifecycle management. This includes conducting market research, performing competitive analysis, conceptualizing product features, overseeing product design and development, executing product launches, and evaluating product performance.
  
• Collaborate with cross-functional teams, stakeholders, and external partners to align product strategies with organizational goals and market demands.
  
• Understand, analyze, and define business requirements and translating them into specifications.
  
• Evaluating existing business systems and recommending improvements and enhancements
  
• Overseeing the implementation of updates, changes, and new systems.
  
• Documenting processes, procedures, and workflows related to systems and making recommendations for improvement.
  
• Understand, analyze, and define business requirements and translating them into specifications.
  
• Evaluating existing business systems and recommending improvements and enhancements
  
• Overseeing the implementation of updates, changes, and new systems.
  
• Documenting processes, procedures, and workflows related to systems and making recommendations for improvement.
  
• Conducting regular system audits and troubleshooting.
  
• Providing user training and post-implementation support.
  
• Design and implement best practices for documentation and process optimization. The candidate must ensure that all procedures are effectively mapped out, well-documented, and communicated across the team. They should also periodically review and update these practices in keeping with evolving business needs and industry standards.
  

QUALIFICATIONS

• Experience with Direct to Consumer, Customer facing as well as Agent facing digital touchpoints is preferred.
  
• Bachelor/ master’s degree in computer science, Information Technology, Business Administration, or related fields
  
• 3+ years of experience in leading teams as Business, Functional, and Digital SME in Insurance or Financial Services preferred.
  
• Certified Product Owner (CPO) or similar qualification in product ownership or analysis is desirable.
  
• Sound knowledge of Life insurance products, operations, channels, and customer behaviors
  
• An expert understanding of Agile delivery frameworks, processes, practices, tools - Jira, Confluence, Slack and other documentation capabilities
  
• Previous experience in business analysis in technology functions is required.
  
• Self-starter and relentless focus on outcomes and driving value to the business.
  
• Ability to resolve ambiguity and manage conflicting needs from multiple stakeholders while working within the constraints of a complex technical and operational environment.
  
• Excellent communication, collaboration, and inter-personnel skills
  
• Good organizational and problem-solving abilities that enable you to manage through creative abrasion.
  
• Good verbal and written communication with the ability to effectively articulate and communicate technical vision, possibilities, and outcomes.
  
• Partners well with other squads, but tactfully protects the squad from distractions.