Customer Service Specialist

The Opportunity

• Adecco is partnering with a Customer Service Specialist for Business Banking
  
• Immediate/ Able to start within 1 month notice
  
• Focus:
  Communicating with customers through various channels.
  
• Office Location:
  East/ West
  
• Starts off as a 6 months contract with possibility for conversion
  
• Operating hours:
  8.30am - 8.30pm (8 hour shift)
  
• 1 weekend off and 1 weekday off
  

The Talent

• Min. Education.:
  Diploma
  
• Highly adaptable, ability to deal with ambiguity.
  
• Experience in customer service/ customer facing roles
  
• Call centre experience highly preferred
  
• Passionate about providing excellent customer service
  
• Good interpersonal skills and communication skills
  
• Priority goes to candidates with immediate availability to 1 month notice
  
• There will be a 2 months training at Changi or Jurong
  

The Job

• Maintaining a positive, empathetic, and professional attitude toward customers.
  
• Responding promptly to customer inquiries on general and transactional enquiries
  
• Communicating with customers through various channels.
  
• Acknowledging and resolving customer requests.
  
• Customer outreach to encourage the use of digital services.
  
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
  
• Collaborate with stakeholders to resolve all customer queries and requests.
  
• Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
  
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
  
• To adhere to professional standards of behaviour &
  conduct in dealing withcustomers &
  fellow colleagues
  
• Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.
  

Next Step

• We could contact you in the soonest time if you directly send your resume to:
  [email protected]
  
• Email Topic:
  Apply Business Care
  
• We regret to inform that only shortlisted candidates will be contacted